YadaYada's commitments
SECURE PAYMENT at no extra charge!
To ensure your shopping experience is as secure as possible, YadaYada guarantees the confidentiality of your personal and bank details, thanks to the veri sign SSL certificate and the SAFERPAY system. The site is secured by S.S.L. (Secure Socket Layer) encryption to protect all payment data as effectively as possible. To pay for your order, you can choose between Visa, Mastercard, Postcard and e-Finance.
FAST DELIVERY
YadaYada lets you choose the delivery method that suits you best:
Free collection from our Geneva showroom, economy or priority delivery by post - the choice is yours!
Your order is delivered to the location indicated when you made your online purchase. The delivery time depends on the delivery method chosen and the geographical area:
- Plan-les-Ouates showroom pick-up: located Ch. du champ des Filles 19 - 1228 Plan-les-Ouates, our showroom is open Tuesdays and Thursdays (or call us to make an appointment +41.78.816.05.05). You can pick up your order whenever you like, as soon as it has been validated online: FREE!
- PostPac Priority: delivery within 1 to 2 working days after confirmation of your order (excluding Saturdays): CHF 11-.
- PostPac Economic: delivery within 2 to 3 working days after order confirmation (excluding Saturdays): CHF 9-.
- Delivery in Europe: delivery in 2 to 7 working days: CHF 15-.
- Rest of the world: delivery in 3 to 15 working days (except for customs delays) : CHF 20-.
For deliveries by post, you also have the option of tracking your order: as soon as your parcel is picked up by the post office, you will find a "Track & Trace" tracking number in your personal space, as well as a link enabling you to follow the shipment directly on the Swiss Post website.
Tracking is available for all shipments within Switzerland via PostPac Economy or Priority.
Other delivery methods are available on request directly from YadaYada.
SATISFIED or MONEY BACK in all simplicity...
Anyone can make a mistake.
That's why YadaYada allows you to return your item for an exchange or refund.
CUSTOMER SERVICE
Have a question? Don't hesitate to contact us!
Our customer service is available Monday to Friday, 9am to 5pm.
By email : hello@yadayada.ch
By phone : +41.78.816.05.05
At the Plan-les-Ouates showroom : Ch. du champ des Filles 19 - 1228 Plan-les-Ouates